Testimonials

Lessor Evaluation

I am writing to tell you how impressed I am with the service given to us by the most excellent Kerri and the rest of the team. I am currently organising my tax papers (yuk!!) and it is so easy using the statements and maintenance receipts I have been sent. They are clear, concise and […]

I am writing to tell you how impressed I am with the service given to us by the most excellent Kerri and the rest of the team. I am currently organising my tax papers (yuk!!) and it is so easy using the statements and maintenance receipts I have been sent. They are clear, concise and professional.


Over the last year or so I have been very happy with the service by Vicki, then Kerri, Natalie and everyone else I have spoken to in your office. You should be truly proud of them. I am working with a couple of other real estate agents elsewhere and your agency is miles ahead. I have every confidence that you are doing the right thing for me.


Owner Evaluation

Testimonial from Sally & Tim: Tim and I have been very happy with the level of service your company offers for the property management of our two houses in Townsville. I really enjoy dealing with Kerri who is very professional and on top of everything. We met Belinda for our inspections in June and we […]

Testimonial from Sally & Tim:


Tim and I have been very happy with the level of service your company offers for the property management of our two houses in Townsville.


I really enjoy dealing with Kerri who is very professional and on top of everything. We met Belinda for our inspections in June and we were very reassured by her demeanour that our properties are being well looked after.


 


Owner Evaluation

 It was a pleasure to go to the house today even with the few jobs you have listed still to be done. It’s the best vacate I’ve ever experienced.  Thank you for what you do.  

 It was a pleasure to go to the house today even with the few jobs you have listed still to be done. It’s the best vacate I’ve ever experienced.  Thank you for what you do.


 


Owner Evaluation

I would like to take this opportunity to thank you, and all of your staff for your assistance, professionalism etc. over the past few years that I had my property management with your firm.

I would like to take this opportunity to thank you, and all of your staff for your assistance, professionalism etc. over the past few years that I had my property management with your firm. Ever since Ferrari Realty days (last century I think, so long ago in the late 1990’s!) in which I have come to know you, especially in your attitude to dealing with property management for your clients, I have found you to be knowledgeable and approach your business with passion and professionalism. I felt a sense of ease and prosperity in having you as my property manager. From Ferrari Realty, to PRD Realty, to Remax, a stint at The Property Managers and then on to Donna Sands Boutique Property. I know that you should by now know me very well as a landlord as I know you well as a my personal property manager.


Customer Service Evaluation

Thank you thank you thank you!! You guys are just brilliant to deal with. Thank you so much for all your hard work and actually providing the, ever elusive in Australia, “customer service”. I am happy to hear that you are all well.

Thank you thank you thank you!!


You guys are just brilliant to deal with. Thank you so much for all your hard work and actually providing the, ever elusive in Australia, “customer service”.


I am happy to hear that you are all well.


Tenant Evaluation

It was the quickest and friendliest and most professional property management team that I have ever had to deal with. Thank you to the team at Donna Sands Boutique Property. You have made a stressful situation very easy.

I am currently renting a house at Bushland Beach. I have a wife and 3 young children we have been living there for the last 3 years. We were told we had 8 weeks to move out because the owners wanted to move back in. It then became a very stressful time as we enquired about 7 rental properties online with not one call back. I applied for one property in writing, have heard nothing as of yet, 5 days later! We saw a property through Donna Sands Boutique Property, on that day we had been taken through 4 properties in that morning. By the afternoon of submitting the paperwork we have been approved for the house. It was the quickest and friendliest and most professional property management team that I have ever had to deal with. Thank you to the team at Donna Sands Boutique Property. You have made a stressful situation very easy.


Lessor Evaluation

We wish to express our sincere gratitude to you and to your wonderful staff for the prompt and professional manner in which you have handled the releasing of our investment property at Kirwan.

We wish to express our sincere gratitude to you and to your wonderful staff for the prompt and professional manner in which you have handled the releasing of our investment property at Kirwan. Not only did you set things in motion as quickly as possible but you secured a new tenant without any ‘wait’ time in between leases ensuring that we would not be disadvantaged financially. Having only just transferred our property to you, from a previous property manager, we were a little apprehensive about what to expect. However, we have no hesitation in voicing our satisfaction with your service and on going communication.


Thank you Donna and do pass on these same sentiments to Rhonda who is always such a pleasure to speak to!


Sales Evaluation

Doreen Charity & Kale Sands what a pleasure you are to work with in purchasing a property, honest and made buying a house a pleasurable experience.

Doreen Charity & Kale Sands what a pleasure you are to work with in purchasing a property, honest and made buying a house a pleasurable experience.


Tenant Evaluation

Good morning, Once again thank you for your part in solving this dispute. You are by far the best and most professional property manager we have ever dealt with.

Good morning,


Once again thank you for your part in solving this dispute. You are by far the best and most professional property manager we have ever dealt with.


JP

Lessor Evaluation

Thank you to you both Vicky and Kerri for your service and help over the last year. It really makes it easier for me to be in Sydney and know that my property is in good professional hands.

Thank you to you both Vicky and Kerri for your service and help over the last year.


It really makes it easier for me to be in Sydney and know that my property is in good professional hands.


M Arecco Sydney

“Fridge Moment”

I just thought I would send you a quick email as I am not sure if DSBP currently do fridge moments, but I would like to personally give Emelie a fridge moment.

I just thought I would send you a quick email as I am not sure if DSBP currently do fridge moments, but I would like to personally give Emelie a fridge moment.


She has worked above and beyond her role as our property manager especially with getting both of Nanna’s flats electrical system compliant. She has had to liaise with the electrician, plumber and the tenants to get the ball rolling. In addition Emelie has also answered any queries that I have had and has also arranged to get any quotes that I have requested.


Kane Cottrell

Contractor Evaluation

I would like to express my many thanks and appreciation to all the staff for your mannerism, and how clear your work orders are.

I would like to express my many thanks and appreciation to all the staff for your mannerism, and how clear your work orders are. All other companies around Townsville do not have the courtesy that you do and we all appreciate it, especially how you ASK if we can please do a job not tell us it needs to be done now like most other agencies do.


I also wanted to compliment Donna on how wonderful your staff are.


Camille. Damian Eaton Plumbing.

Lessor Evaluation

Donna and her team have given excellent service and professionalism whilst maintaining a personal touch!

Donna and her team have given excellent service and professionalism whilst maintaining a personal touch!


Lessor Evaluation

This is my 4th attempt at finding a reliable agency. Good Property Managers seem to come and go but Donna Sands managers seem to stay put- they are well trained and efficient.

This is my 4th attempt at finding a reliable agency. Good Property Managers seem to come and go but Donna Sands managers seem to stay put- they are well trained and efficient.


Lessor Evaluation

This agency gives me personal attention which I like. I feel that they know and want to look after my unit as much as I do!

This agency gives me personal attention which I like.


I feel that they know and want to look after my unit as much as I do!


Lessor Evaluation

Very friendly and professional, they always return calls and follow up on any requests.

Very friendly and professional, they always return calls and follow up on any requests.


Lessor Evaluation

Donna Sands Boutique Property demonstrates nothing but professionalism. The staff are pleasant to deal with and hold your interest (property), delivering a high standard of management.

Donna Sands Boutique Property demonstrates nothing but professionalism.


The staff are pleasant to deal with and hold your interest (property), delivering a high standard of management.


Lessor Evaluation

I have used Donna Sands Boutique Property for quite a few years now and have found them to be very professional. – If there is a problem they fix it promptly, I recommend them to all landlords.

I have used Donna Sands Boutique Property for quite a few years now and have found them to be very professional.


– If there is a problem they fix it promptly, I recommend them to all landlords.


Lessor Evaluation

I am very happy with Donna Sands Boutique Property managing our property as we are from out of town and find that her communication, management skills and professionalism is just fantastic.

I am very happy with Donna Sands Boutique Property managing our property as we are from out of town and find that her communication, management skills and professionalism is just fantastic.


Lessor Evalution

I have enjoyed our time with Donna Sands Property and are very sad to move on with the sale of the property but can’t thank you enough Emelie for being a great property agent. Thank you

I have enjoyed our time with Donna Sands Property and are very sad to move on with the sale of the property but can’t thank you enough Emelie for being a great property agent.


Thank you


Nathan Holliday